What to Do When Sage 100 Auto-Complete Doesn't

How to Fix Sage 100 Auto-Complete When It Doesn't Display Newly Added Customers, Employees, Items, or Vendors until the Build Search Index Utility Is Run

The unexpected behavior of Sage 100 Auto-Complete stems from the fact that new records aren't indexed and, therefore, won't display until the Build Search Index utility has been executed.

Note: this is working as designed. Per the Help files for Sage 100: "To activate the advanced version of auto-complete search, in addition to selecting the Enable Auto-Complete check box in System Configuration, you must run the Build Search Index utility. Then as new records are created, you must rebuild the index so that they appear in the auto-complete search results."

So to ensure Sage 100 Auto-Complete displays newly added customers, employees, items or vendors as it should:

1. Run the Build Search Index Utility

2. Open Library Master, Utilities menu, Build Search Index

3. Select the Company Type “Live”

4. Click Proceed

5. When complete the display will show:

  • Number of Customers Indexed

  • Number of Vendors Indexed

  • Number of Items Indexed

  • Number of Accounts Indexed

6. Click OK

By following the systematic steps provided, you can seamlessly index new customers, employees, items, or vendors, ensuring they reflect promptly in your Sage 100 auto-complete search.

Should you have further questions or need support in managing your Sage 100, don't hesitate to reach out to us. Our team of experts is ready and eager to assist you in navigating your system challenges and helping you maximize your business's potential. Your business’ health is our utmost priority, and we're here to support your journey every step of the way.

Doug Clark